Thank you for shopping with Vapeskaufen. This Shipping Policy explains how we process, ship, and deliver orders.

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1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during:

• Holidays
• Promotional periods
• High order volume periods

Orders are not processed on weekends or public holidays.

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2. Shipping Destinations

We currently ship to selected countries and regions across Europe and other supported international locations.

Shipping availability may vary depending on local regulations and carrier restrictions.

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3. Shipping Times

Estimated delivery times may vary based on destination and shipping method.

Estimated Delivery:

• Germany: 2–5 business days
• Europe: 5–10 business days
• International: 7–15 business days

Delivery times are estimates and not guaranteed.

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4. Shipping Costs

Shipping costs are calculated during checkout based on:

• Order value
• Shipping location
• Selected delivery method

Free shipping promotions may apply on eligible orders.

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5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take time to appear depending on the shipping carrier.

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6. Customs & Import Fees

International customers may be responsible for:

• Customs duties
• Import taxes
• Additional local fees

These charges are determined by your local customs authority and are not included in product prices or shipping fees.

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7. Delayed Shipments

Delivery delays may occasionally occur due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Incorrect shipping information

We are not responsible for delays caused by shipping carriers or customs processes.

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8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Lost packages due to incorrect addresses
• Failed deliveries caused by customer errors
• Additional shipping charges for reshipment

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9. Lost or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact our support team as soon as possible.

Include:

• Order number
• Photos of damaged packaging/products
• Description of the issue

We will work with the shipping carrier to investigate the matter.

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10. Age Restrictions

Orders may only be placed by adults of legal smoking or vaping age according to local laws and regulations.