Refund Policy
At Vapeskaufen, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return:
- Items must be unused and unopened
- Products must be in original packaging
- Return requests must be made within 14 days of delivery
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
- Opened vape devices
- Opened e-liquids
- Used disposable vapes
- Damaged products caused by misuse
- Clearance or sale items
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the product and packaging
- Description of the issue
Our support team will review the case and provide a suitable solution.
4. Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within several business days depending on your payment provider.
5. Shipping Costs
- Original shipping fees are generally non-refundable
- Customers may be responsible for return shipping costs unless the issue was caused by our error
- Shipping delays caused by carriers are not eligible for refunds
6. Order Cancellation
Orders may only be canceled before they are processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
7. Failed Deliveries
If an order is returned due to:
- Incorrect shipping address
- Failed delivery attempts
- Refused package
Additional shipping charges may apply for reshipment.
8. Refund Exceptions
We reserve the right to deny refunds in cases involving:
- Fraudulent claims
- Excessive return requests
- Products showing signs of use or damage